Knowledge Transfer

Projects are risky. They take time, resources, and commitment from all organizations to deliver successfully. These risks are typically quantitative and can be mitigated by deploying the right project methodology that blends with the client’s corporate culture. All too often, however, the most pressing risk is overlooked: Knowledge Transfer. At some time during the project cycle, it will become necessary to transfer the knowledge gleaned by the project team to the client support staff. Failure to properly support the application once it is delivered is historically one of the largest cause for project failures and one of the areas least anticipated.

ITS mitigates the risk associated with transitioning the final product by placing knowledge transfer foremost in our planning process. ITS partners with our client’s IT organizations by including client team members in strategic and tactical roles throughout the project lifecycle. This approach – known as our Knowledge Transfer Initiative – ensures the client is involved in the solution and has a first-hand account on the decisions being made to drive the solution.

ITS’ Knowledge Transfer Initiative ensures that the transition process begins when the project begins and does not end until the client is satisfied their staff is understands the delivered solutions and can operate independently.